Chaotic Game Studios
Player support
We're a small studio and we answer our own tickets — there is no outsourced support desk here.
Fastest route, per game
| Game | Best way to reach us |
|---|---|
| Strike-Command: Idle Esports | Use Support inside the game (Manager screen). It attaches your account automatically, which means we can actually see what went wrong — always faster than email. |
| TagTalk | TagTalk support page or support@tagtalk.chaoticgamestudios.com |
| AstroForge: Idle Miner | contact@chaoticgamestudios.com |
| Score Crew: Idle Heist | contact@chaoticgamestudios.com |
Whatever you use, tell us your in-game name and roughly when the problem happened. That's usually enough for us to find it in the logs.
I got a new phone / I reinstalled and my progress is gone
Progress is tied to your CGS ID, not to the handset. Sign in with the same CGS ID — or the same Google or Apple account you used before — and your save is pulled back down from the cloud.
If you played without ever signing in, the save lived only on the old device, and we usually cannot recover it. Signing in once is the whole protection, and it takes a few seconds.
If you are signed in and it still looks empty, stop playing on that device and contact us before playing further — the more you play on an empty save, the harder it is to put things right.
Purchases and subscriptions
- Something didn't arrive. Reopen the game while online — unfinished purchases usually complete on their own. If it doesn't, contact us with the store receipt.
- Refunds are handled by the store you bought from, under Google Play's or Apple's policy — not by us.
- Cancelling a subscription is done in Google Play → Subscriptions, or in your App Store subscription settings. Deleting the app does not cancel it.
Account and CGS ID
- Manage your profile, security and linked sign-ins in the account portal.
- Forgotten password? Use the reset link on the sign-in screen; the email arrives from our domain.
- Deleting your account removes your CGS ID and unlinks your game progress. You can do it yourself in the account portal, or email us and we'll do it for you.
Reporting a player
Every game with chat has a report tool built in — use it, because it sends us the message and its context. We read reports and act on them ourselves. Abuse, harassment and cheating are covered by our Terms of Service.
Is it down, or is it me?
Check service status first. If our servers are fine and you still can't connect, tell us your device and Android or iOS version — that detail has solved more connection problems for us than anything else.
Still stuck
contact@chaoticgamestudios.com reaches a person. Business and press enquiries go to the same address.